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FREQUENTLY ASKED QUESTIONS

What is a Service Plan?  

A service plan is there to cover your car’s scheduled services at approved dealerships, and includes the labour, parts, and items like oil filters and spark plugs. Therefore, a service plan is a great budgeting tool for customers. It can either be bought upfront, as a term product, or as an on-going monthly payment.

What is a Maintenance Plan?  

The maintenance plan is all-inclusive and provides cover against mechanical and electrical issues as well as wear-and-tear items, like wiper blades and brake pads. This also includes servicing. It is more expensive than a service plan and/or warranty but provides total peace of mind motoring.

What does Scratch and Dent insurance cover?  

Scratch and Dent cover pays for the repair of minor damage to your vehicle caused by everyday driving, allowing you to maintain your car and have it looking as good as new.

Our Exterior plan covers minor external damage to your vehicle, like bumper and mirror scuffs, shopping trolley scratches and more, so you never need to worry about chips, dents or scratches. This plan even covers tar spots and damage to rims.

Our Exterior plan covers:

  • Body panel scratches, chips and nicks
  • Bumper scuffs
  • Wing mirror damage
  • Body panel dents
  • Rim and mag damage
  • Paint-less dent removal
How long does it take to get a quote?  

You can get a quote in less than 5 minutes by completing an online form on our website. Your quote will be emailed to the email address provided on the website.

Where do I get my VIN number?  

It’s easy! Just take a photo of your licence disc which will have all your vehicle details like VIN number, registration number, Engine number, etc displayed on the licence disc.

How do I claim?  

You can claim by completing an online form on our website. No need to call in to the call centre, you provide all the details of your claim online.

What is Tyre and Rim cover?  

Tyre and Rim cover helps you avoid unexpected expenses by covering your tyres and rims against damage caused by road hazards such as potholes and debris on the road surface. We will replace your damaged tyre and/or rim with a brand new one if it cannot be repaired.

Plus, awesome extra benefits are included, like free puncture repair, free tyre rotation, free wheel balancing and free wheel alignment.

Does the Maintenance Plan cover brake discs?  

Yes, brake discs are covered by the maintenance plan within normal wear and tear parameters.

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In order for us to assist you to log a claim, please complete the form below. Should anything be unclear or you would like to speak to a consultant, click on the NEED ASSISTANCE button below and we’ll phone you.

Policy
Mandatory information and documents required to log your claim
Please indicate on the diagram below where the damage occurred by clicking the affected area

Required photos must be provided before you can continue:

  • Vehicle license disc
  • One photo of the damage at arm's length from in front of the damaged area, and
  • One photo at an angle from each of the left and right-hand sides of the damaged area

1 General damage area

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2 General damage area

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3 General damage area

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4 General damage area

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5 General damage area

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Can you confirm that all 4 tyres have more than 1mm thread?
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